IMMEDIATE ACTION REQUIRED
Dear Cox Communications Collections Department:
I am in receipt of your URGENT letter dated April 23, 2012, that threatens to disconnect my service unless I pay the amount of $140.98. The letter goes on to further threaten reactivation or reconnect installation fees if my service is interrupted.
Give me a break.
Not only are your threats offensive to a loyal customer who has paid her bills on time for the past five years, but your information is inaccurate.
When I received my bill for May services, I was appalled to see charges of $140.98 and immediately called your so-called customer service number to find out what was going on.
I spoke to a Cox representative on April 24, 2012, who told me her name was April. She explained the payment I made for the April monthly bill did not properly go through. Rather than send a check as I usually do, I decided to try your suggestion to “Go Paperless!” and pay my bill online. It obviously is not as fun and easy as it may seem. [Read more…] about Open Letter to Cox Communications: Is it me or does the company stink?